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Only on your iPhone, encrypted, and in your own iPhone backup in iCloud. There is no account and we cannot see them. The privacy policy has the details.

Set up the new iPhone from your iCloud backup, or from an encrypted backup on your computer. Everything comes back, including your codes.

Worth checking once on your current phone: iPhone Settings, your name, iCloud, iCloud Backup is switched on, and your iCloud storage is not full.

Your data is on the phone, but the key that unlocks it did not come back with it. This happens while an iCloud restore is still finishing, or after restoring from an unencrypted computer backup, which does not carry the key.

Wait a few minutes and try again. If it stays locked, restore the phone again from iCloud or from an encrypted computer backup. Only delete the data if you have no other way back.

Then the memories cannot be recovered, by you or by us, because no copy exists anywhere else. If you exported a backup file, open it with "Restore from a backup" in the app's Settings.

In the app, go to Settings, Backup, "Export a backup". You choose where the file goes. The file is not encrypted, so keep it somewhere you trust. A file "With codes" contains your codes in readable form.

AI answers need an iPhone with Apple Intelligence (iPhone 15 Pro, iPhone 16 or newer) with Apple Intelligence switched on in Settings. Right after switching it on, the model may still be downloading. Without it, you get search results, which still find everything you saved.

Subscriptions are managed by Apple: iPhone Settings, your name, Subscriptions. On a new phone, use "Restore a purchase" in the app's Settings, signed in with the same Apple ID. If a subscription ends, you can still open and read everything you saved.

In the app's Settings, "Delete all data". This removes your memories, codes and photos from the phone and cannot be undone, so export a backup first if you want to keep anything. Older iCloud backups are managed in your iPhone's Settings.